The starting point: failed initiatives without ROI
When a company with 95,000 employees approached us, the situation was complex: failed digitalisation initiatives, investment without measurable ROI, and an increasingly sceptical workforce.
Our approach: people first, then technology
Our approach differed fundamentally from that of the previous consultants. Instead of starting with technology, we began with a company-wide analysis of energy and workload. The result was sobering: the average burnout index stood well above the critical threshold.
Phase 1: human performance as the foundation
The first phase focused exclusively on human performance:
- Executives went through the BIOS programme
- Team leaders received VMS training
- Synergy-team structures were introduced in pilot departments
Phase 2: the strategy for the operational lift
Only on this foundation did we develop the actual digitalisation strategy. It covered the operational lift:
- Process digitalisation in core areas
- AI integration in quality control and customer service
- Introduction of company-wide innovation management