Introduction
Every company has friction losses — processes that are unnecessarily complex, information that doesn't flow and interfaces where work gets stuck. Studies show that mid-sized companies typically lose 20–35% of their productivity to friction losses of this kind. The insidious part: most of these losses are invisible, because they have become ingrained over the years and are seen as normal.
Synergie-Services has developed a systematic methodology for making friction losses visible, quantifying them and prioritising them. The analysis includes process observation, time studies, interface analyses and employee surveys. The result is a prioritised list of improvement measures, each with its expected productivity gain and implementation effort.
Key aspects
The most common friction losses
Searching for information (an average of 2.5 hours per employee per day), duplicated work due to a lack of coordination, waiting times at interfaces, unnecessary meetings and manual data transfers between systems.
Quantified in euros
Every friction loss identified is quantified in working hours and euros. This makes it clear which measures promise the highest ROI.
Quick wins and structural measures
The findings are split into quick wins that can be implemented straight away (30–90 days) and structural measures (3–12 months).
Conclusion
Analysing friction losses means unlocking hidden potential. Start with a friction loss analysis and discover where your biggest levers lie.