Introduction
Digitalisation in SMEs starts with clarity about the status quo. Synergie-Services' digital maturity assessment evaluates six core areas: strategy and vision, customer interaction, operational processes, data and analytics, technology infrastructure, and culture and organisation. Each area is rated on a five-level maturity scale — from ad hoc through standardised to optimising.
What sets our approach apart: we do not view digitalisation in isolation as an IT topic, but as an integral part of how the company develops. That is why the results are always interpreted in the context of the strategic goals and the IKM analysis. The outcome is a holistic view of the potential of digitalisation and its financial impact.
Key aspects
The six dimensions in detail
Each dimension is captured through 8–12 indicators that cover both qualitative and quantitative aspects. Data is gathered through interviews, system analyses and process observation.
Gap analysis and prioritisation
The results show not only the current state but also the gap to the industry benchmark and to the defined target state. From this, we derive prioritised areas for action.
Conclusion
The digital maturity assessment is the first step towards an effective digitalisation strategy. Let's determine your digital maturity together.